Welcome to Itrawala. These Terms & Conditions outline the rules and regulations for the use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these terms. Please read them carefully.
1. General Information
- The terms “we”, “our”, and “us” refer to Itrawala.
- The terms “you”, “customer”, or “user” refer to the person accessing or purchasing from our website.
- By using our site, you confirm that you are at least 18 years old or have parental/guardian consent.
2. Products & Services
- Itrawala specializes in handcrafted perfumes, attars, and fragrance products.
- Product images on our website are for illustration purposes. Actual packaging and appearance may slightly vary.
- Itrawala specializes in handcrafted perfumes, attars, and fragrance products.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned at checkout.
- We reserve the right to update prices, offers, and discounts without prior notice.
- Payments must be made via the secure payment gateways available on our website.
4. Shipping & Delivery
- We aim to dispatch orders within 2–5 business days of purchase.
- Delivery timelines may vary based on location, courier partners, and unforeseen circumstances.
- Itrawala will not be held liable for delays beyond our control.
5. Returns, Refunds & Cancellations
- Due to the nature of our products (personal care/fragrances), returns or exchanges are not allowed once the product is opened or used.
- Unopened and sealed products may be returned within 7 days of delivery, provided they are in original condition.
- Refunds (if approved) will be processed to the original mode of payment within 7–10 business days.
- Due to the nature of our products (personal care/fragrances), returns or exchanges are not allowed once the product is opened or used.
6. Intellectual Property
- All content, logos, product names, designs, and visuals on our website and social media are the intellectual property of Itrawala.
- Reproduction, duplication, or unauthorized use of our content without prior permission is strictly prohibited.
- All content, logos, product names, designs, and visuals on our website and social media are the intellectual property of Itrawala.
7. Limitation of Liability
- Itrawala shall not be responsible for any allergic reactions or side effects caused by the misuse of our products.
- Customers are advised to conduct a patch test before full application.
- We are not liable for indirect, incidental, or consequential damages arising from product use.
8. User Responsibilities
- Customers must provide accurate and complete details while placing orders.
- Misuse of our website, fraudulent activities, or providing false information may result in cancellation of orders and legal action.
9. Privacy Policy
- Your personal information (such as name, address, and payment details) is kept secure and used only to process orders.
- For detailed information, please refer to our Privacy Policy.
10. Governing Law & Jurisdiction
- These Terms & Conditions are governed by the laws of India.
- Any disputes will fall under the exclusive jurisdiction of the courts in Deoli, Rajasthan.
11. Changes to Terms
- Itrawala reserves the right to modify or update these Terms & Conditions at any time.
- Continued use of our website and services will be considered as acceptance of the updated terms.
12. Contacts
- Sadar Bazar, Deoli, Tonk, Rajasthan 304804
itrawalabrand@gmail.com
+91 7014627175